Question 1

Disclaimer / Policy

Accepted Answer

All sales are final. We do not offer refunds under no circumstances once an order has been placed. Returns or exchanges will only be accepted if the item received is incorrect, defective, or due to an error on our part. To qualify, you must notify us within 3 days of receiving your order, with proof (photos/details) of the issue. Please ensure that all details, including product specifications, customizations, and shipping information, are correct before submitting your order. We are not responsible for incorrect information provided at checkout. Processing and shipping times may vary, and delays outside of our control (such as courier, customs or weather delays) are not the responsibility of the seller. By placing an order, you agree to these terms and conditions.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards by Stripe, E- transfer (Canada) and manual Bank to Bank transactions (avoid fees).

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. International customers are responsible for any customs duties or taxes charged by their country.

Question 4

Are your wigs and bundles 100% human hair?

Accepted Answer

Yes. All of our units and bundles are made from 100% human hair. We also offer raw and virgin hair options depending on the product. Our hair can be dyed, bleached, straightened, and curled with proper care.

Question 5

Can I color or bleach the hair?

Accepted Answer

Yes. Our hair can be bleached or dyed. However, we recommend professional coloring services to maintain hair integrity and avoid damage.

Question 6

How do I determine which wig is right for me?

Accepted Answer

For personalized guidance, feel free to reach out to us via mobile or email, and our team will gladly provide further assistance.

Question 7

How should I care for my wig or bundles?

Accepted Answer

Recommended Hair Brands
For the best results and longevity of your extensions or wig, we recommend using professional-quality products such as Tresemmé, Aphogee, Nexxus, and Aussie.
🚫 Important: Do not use Silicone Mix on curly textures, as it contains chemicals that will loosen and alter your curls.
Luster
To maintain silky, smooth, and tangle-free hair, especially for straight and wavy textures, we recommend BioSilk Silk Therapy. This product helps control frizz, adds shine, and keeps the hair manageable without weighing it down. Use heat protectant before styling with hot tools.

Washing Extensions Properly
Use a gentle shampoo (no sulphate) bath to cleanse the hair without stripping natural moisture. Avoid over-washing, as it can cause dryness.
For quick refreshment, a co-wash (washing with conditioner only) is a great alternative to maintain softness and shine.
Always detangle with a wide-tooth comb or fingers before washing. Start from the ends and work your way up.
Allow hair to air dry or diffuse when possible to preserve its natural luster and texture.

Question 8

How long is delivery, and what factors may affect shipping times?

Accepted Answer

Delivery times may vary based on your chosen shipping method.

Expedited shipping typically takes up to 3-5  days for delivery, while standard shipping may extend to 10 days. Via Canada Post/USPS

Fedex/DHL has the option of next day delivery or 2 day once shipped at additional cost.

Once an order is finalized, the selected shipping option becomes binding.

Please understand that we cannot be held liable for shipping delays arising from unforeseen circumstances such as inclement weather or other incidental issues beyond our control. International orders may take longer due to customs.

Question 9

What lace types and sizes do you offer?

Accepted Answer

We carry Hyper-HD lace and transparent lace. HD lace offers the most seamless melt, while transparent lace is slightly thicker and has to be tinted more but more durable.
Available lace sizes include:
Closures: 2x6, 5x5, 6x6, 7x7
Frontals: 13x4, 13x6

Question 10

Do you offer installment payments?

Accepted Answer

Yes, installment payments can be arranged. This option must be discussed and agreed upon directly between you and us. Please note that all installments must be paid in full within 4 weeks of the initial payment. Orders will only be processed once the balance is cleared.

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